Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Service address
• Billing or payment information
• Information about the items or materials you want removed
• Photos or other files submitted with a quote request
• Appointment and scheduling information
• Communications you have with ET Junk Solutions
• Other information you choose to provide when requesting our services

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quote requests
• Provide estimates and schedule services
• Communicate about appointments and jobs
• Process payments and invoices
• Provide customer support
• Send service-related emails or text messages
• Improve our website, services, and customer experience
• Maintain business and transaction records
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal and regulatory requirements

3. Text Messages and Communications

If you provide your phone number and request services from ET Junk Solutions, we may use it to communicate with you about your quote, appointment, job, invoice, payment, or other service-related matters.

If you separately opt in to receive promotional text messages, you may receive marketing communications from ET Junk Solutions.

Message frequency varies based on your interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a text message from ET Junk Solutions. You may request assistance by replying HELP or contacting us through the information provided on our website.

Opting out of promotional messages will not prevent us from communicating with you through other appropriate methods regarding an existing or requested service.

4. How We Share Information

ET Junk Solutions does not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business and provide services to you. These providers may include companies that assist with:

• Scheduling and customer management
• Website hosting
• Online forms and quote requests
• Email and text communications
• Payment processing
• Accounting and financial services
• Analytics and website functionality

5. Payments

Payments may be processed through third-party payment processors.

ET Junk Solutions generally does not directly store complete credit or debit card numbers. Payment information may be collected and processed by the applicable payment provider according to its own privacy policy and security practices.

6. Photos and Uploaded Information

If you submit photographs or other files as part of a quote request or service inquiry, we may use those materials to evaluate the requested work, prepare estimates, schedule services, communicate with you, and maintain business records.

Please do not submit sensitive personal information that is not necessary for us to provide an estimate or service.

7. Cookies and Similar Technologies

Our website and third-party services may use cookies, analytics tools, or similar technologies to operate the website, understand website usage, improve functionality, and support our business operations.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

ET Junk Solutions is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, enforce agreements, and support legitimate business purposes.

11. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

• Opt out of promotional emails by using the unsubscribe instructions included in the message
• Opt out of text messages by replying STOP
• Contact us to ask questions about how your information is used
• Request that we update inaccurate information
• Some information may need to be retained when required by law or when necessary for legitimate business purposes.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how ET Junk Solutions handles personal information, please contact us through the contact information provided on our website.

ET Junk Solutions

Noblesville, Indiana

Website: https://www.etjunk.com

By using our website, requesting a quote, scheduling services, or communicating with ET Junk Solutions, you acknowledge that you have had the opportunity to review this Privacy Policy.