Terms & Conditions

1. Services

ET Junk Solutions provides junk removal, hauling, curbside pickup, and cleanout services for residential and commercial customers.

Services may include the removal, hauling, transportation, donation, recycling, or disposal of unwanted items and materials that we agree to accept.

Available services may vary based on location, access, item type, volume, safety considerations, vehicle and trailer capacity, disposal requirements, and our current service offerings.

We reserve the right to decline any item or job that we determine cannot be safely, legally, or reasonably handled.

2. Service Area

ET Junk Solutions primarily serves customers in Noblesville, Hamilton County, Madison County, and surrounding communities in Indiana.

Service availability may vary by location. Additional travel fees may apply to locations outside our normal service area when agreed upon in advance.

3. Items We Do Not Accept

For safety, legal, environmental, or disposal reasons, ET Junk Solutions may refuse items including, but not limited to:

• Hazardous chemicals or substances
• Asbestos or materials suspected of containing asbestos
• Biohazardous or infectious materials
• Medical waste
• Explosives, ammunition, or firearms
• Illegal substances
• Propane tanks or other pressurized containers
• Certain paints, fuels, oils, or other hazardous liquids
• Refrigerants or other regulated materials when we are not equipped or authorized to handle them
• Any item that presents an unreasonable safety risk
• Customers are responsible for identifying and disclosing hazardous or potentially hazardous materials before service begins.

4. Quotes and Pricing

Quotes and estimates are based on the information available to ET Junk Solutions at the time the quote is provided.

For volume-based or on-site pricing, the final price may depend on the actual amount and type of material, accessibility, labor required, disposal requirements, and other conditions discovered at the time of service.

We will communicate the applicable price to the customer before beginning work whenever reasonably possible.

Additional work or material not included in the original quote may require customer approval before it is performed.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the items and materials to be removed
• Disclosing hazardous or potentially hazardous materials
• Providing reasonable access to the property and items
• Obtaining any necessary permission from property owners, landlords, homeowners associations, or other parties
• Removing or securing personal, financial, legal, or other sensitive documents or belongings before service
• Identifying items that should not be removed
• ET Junk Solutions is not responsible for items that the customer or an authorized representative mistakenly identifies as unwanted.

6. Access and Property Conditions

Customers must provide safe and reasonable access to the areas where work is to be performed.

The customer is responsible for informing ET Junk Solutions of known conditions that could affect safe access, including narrow access points, stairs, uneven surfaces, fragile flooring, low ceilings, restricted parking, or other potential hazards.

We will take reasonable care while performing services. However, customers understand that moving heavy or bulky materials can present unavoidable risks to floors, walls, landscaping, driveways, structures, and other property.

We may stop or refuse work if conditions are unsafe.

7. Payment

Payment is due according to the payment terms presented to and approved by the customer.

ET Junk Solutions may accept payment methods made available through our payment system.

If a payment is declined, reversed, disputed, or otherwise remains unpaid, the customer remains responsible for the applicable balance.

8. Cancellations and Scheduling

We understand that plans can change. Customers should contact ET Junk Solutions as soon as possible if they need to cancel or reschedule an appointment.

Appointments are subject to availability. Same-day service may be available when scheduling permits but is not guaranteed.

If a cancellation or rescheduling policy applies to a particular service or appointment, that policy will be communicated to the customer before or at the time of scheduling.

9. Abandoned or Unclaimed Items

Once ET Junk Solutions has removed items from a property and the customer has approved their removal, those items are considered abandoned and may be donated, recycled, resold, transported, or disposed of at our discretion, subject to applicable laws and disposal requirements.

Customers should not place items for removal unless they are certain they want them removed.

10. Photos and Documentation

ET Junk Solutions may take photographs or other documentation of work areas, removed materials, completed jobs, or property conditions for operational, estimating, documentation, and recordkeeping purposes.

We will not intentionally publish identifiable customer information, addresses, or personal belongings in marketing materials without appropriate permission.

11. Customer Communications and Text Messaging

By providing your phone number and requesting or using our services, you may receive communications from ET Junk Solutions related to your request, quote, appointment, service, payment, invoice, customer support, or other business-related matters.

If you separately opt in to receive promotional or marketing text messages, those messages may also be sent according to your preferences and applicable requirements.

Message frequency varies based on your interactions with ET Junk Solutions and the services you request. Message and data rates may apply.

You can request assistance by contacting ET Junk Solutions through the contact information provided on our website.

You may opt out of text messages at any time by replying STOP to a text message from ET Junk Solutions. After opting out, you may still receive non-text communications when necessary to complete or manage an existing service relationship.

You may resume text messaging by following the re-subscription instructions provided in the applicable message.

12. Third-Party Services

ET Junk Solutions may use third-party providers for scheduling, customer relationship management, communications, payment processing, website hosting, online forms, and other business functions.

Customers may be required to interact with these third-party services in connection with requesting, scheduling, or paying for services.

13. Limitation of Liability

To the extent permitted by applicable law, ET Junk Solutions will not be responsible for indirect, incidental, special, consequential, or unforeseeable damages arising from the provision of services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

14. Changes to Services or Terms

ET Junk Solutions may update its services, pricing, policies, or these Terms & Conditions from time to time.

The most current version of these Terms will be published on our website. The effective date at the top of this page indicates when the current version became effective.

15. Governing Law

These Terms & Conditions are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.

16. Contact Us

ET Junk Solutions

Noblesville, Indiana

Website: https://www.etjunk.com

For questions regarding these Terms & Conditions or our services, please contact ET Junk Solutions through the contact information provided on our website.

By requesting or using services from ET Junk Solutions, you acknowledge that you have read, understood, and agree to these Terms & Conditions.